Q: Why is the “Company” field mandatory? A: This field is mandatory due to the fact that AcuInvoice supports multiple contacts per company. If you had a client company that had four contacts, it would be impossible for the system to know which contact to use in the template. Therefore, the best work-around for this is to enter the individual's name in the Company field, in addition to entering them as a contact person. This will make the person's name appear on the invoice as the recipient.

Q: Can I add my VAT number or ABN to an invoice? A: We're in the process of coming up with a more elegant solution, but most people use the Address2 line for this sort of thing. It's imperfect, but it works.

Q: How do I get the header and footer information to go away when I print up my invoices? A: This is an issue with the web browser (i.e. not something we can control on our server), but is nonetheless easy to fix. If you are in Firefox and running Windows, navigate to File | Page Setup and click on the tab that says “Margins & Header/Footer.” Set all of the fields to “blank” and your invoices will print without displaying this page information. We've not walked through this in other OS/browser combinations, but suspect it can be addressed via similar changes to the settings.

Q: I've uploaded my logo but it doesn't look like it appears on my invoices. What's wrong? A: Your logo only appears on your invoice once you have actually sent it to your client. More than likely, you are mixing up the AcuInvoice invoice creation screen (as viewed by you when you are creating the invoice) with the invoice as seen by the recipient. To test this, send yourself an invoice, and open it in your browser window. Your logo should be there. If not, and your logo meets all of the system's technical requirements, please contact support.

Q: I've reached the limit for the number of invoiced clients, but I don't want to upgrade. What do I do? A: You have to reduce the number of invoiced clients. In order to do this, click on the Clients tab and identify which client you would like to delete. Click the link that says “X Invoices” for that client, and delete all invoices associated with that client. You can then delete the client record, and will again be able to send invoices to new clients. Note that for security reasons, there is no means of performing bulk deletion of invoices.

Q: I want to upgrade, but I don't have a credit card. Do you accept PayPal? A: We don't officially accept PayPal, and we strongly prefer to take credit cards, but we can generally work something out. If you want to pay with PayPal, we ask that you pay for a full year in advance.

Q: I use [insert name] for a payment gateway, but AcuInvoice doesn't support that. Can you add support for [insert name] payment gateway? We plan on expanding AcuInvoice's payment gateway offerings in late 2008 or early 2009. Preferred gateways are ones that have a large user base, support automated recurring billing, and offer some sort of tangible advantage over the other gateways we offer (e.g. geographic specificity). If you'd like to put in a vote for a particular gateway, please let us know. Also, if you just can't live without a gateway, we might be able to integrate it immediately if a) if meets the description above, b) you are a paid subscriber and c) you'd like to finance the gift of a new payment gateway for the AcuInvoice community. It takes about two solid days for us to integrate, test, and deploy a new gateway.